Support Lifecycle Policy

Software Support Period

Each EnergyIQ hub receives a minimum of 5 years of software support from its date of purchase. During this period, security patches are guaranteed and delivered automatically via over-the-air updates.

Update Schedule

• Security patches — automatic nightly installation at 3am AEST/AEDT during a safe maintenance window
• Feature releases — periodic manual releases with opt-in beta channel available
• OS updates— automatic unattended upgrades for the underlying operating system

End of Life Process

When a device approaches the end of its supported lifecycle:

1. 12 months notice — users are notified at least 12 months before support ends
2. Migration assistance — guidance and tooling provided to migrate to newer hardware if available
3. Data export— full data export remains available after support ends
4. Local operation — the hub continues to function locally without cloud services after support ends